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FAQ Topics
Online Business Questions and Answers
Aplus.net will be upgrading all web and email services to our enhanced
server platform beginning August 3rd, 2009. This upgrade will significantly
improve your website and email performance and provide access to new
applications and tools to enhance your online presence.
We have compiled a list of frequently asked questions about the upgrade and how it will benefit you.
Important! After you have been Upgraded
We strongly advise you to download a copy of your website to your
computer (for archival purposes), before you make any website changes
or upload new changes or data. We have moved your website to the new hosting system and it is this
copy that you should use going forward when publishing changes to your
website.
Top Questions Asked
General
Yes. The new servers are hosted on a clustered environment, offering increased scalability and reliability for your web and email services. This load-balanced platform is built to accommodate large fluctuations in traffic, delivering consistent web and email performance and faster control panel functionality.
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You may be prompted to change your challenge questions when you login to your account after the upgrade.
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Yes, you can access technical support via online chat, phone or email.
Email: support@aplus.net
Phone: 877.275.8763 : United States, 858.410.6929 : Worldwide
You can also open a support ticket when logged into the Control Panel (this is the preferred tracking method).
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Aplus.net will continue to provide shared hosting along with domain name, email and web design services. You can also purchase SSL certificates through Aplus.net along with other small business online marketing tools.
Over the upcoming months we will be introducing several new products and services for customers to activate or add to their accounts. Look for announcements in your Aplus.net newsletters and on www.Aplus.net
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 More about General
Billing
Current customer plans will stay the same for billing purposes. Allocations and included features will be maintained and in some cases upgraded. Packages available for new signups, upgrades, or downgrades may vary from what is offered today. Over the upcoming months we will be introducing several new products and services for customers to activate or add to their accounts. Look for announcements in your newsletters and on www.Aplus.net.
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Yes, legacy hosting plans will remain on legacy pricing (billing will remain the same for current accounts).
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No your billing cycle will not change for legacy plans (unless you choose to modify them).
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More about Billing
Website Upgrades
Your site will continue to function during the transition; however, there will be a no-static-changes period where we ask that you do not make any changes to your static content, (database updates will be OK.) Any static content changes made during this period will not be captured in the transition. In the upcoming months, you will receive a specific email notice of the transition date and the no-static-changes period for your website. Please contact us directly at (1-866.366.4466) if you anticipate having to change content during your specified dates. We can provide specific instructions to protect your changes.
Important! After you have been Upgraded
We strongly advise you to FTP into your account and download a copy of your web site to your local computer (for archival purposes), before you make any web site changes or upload new web site data.
We have harmonized your web site data to the new hosting system and it is this copy that you should use in future when publishing changes to your web site.
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For most customers your current FTP settings will remain the same. We've included the settings below for your convenience:
Standard FTP
port = 21
host = ftp.yourdomain.com or yourdomain.com
alternate host = 64.29.151.221
username = your FTP username
Customers who are using proXX.abac.com as their hostname will need
to change it to their domain name or FTP username.
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Your mysql username will not change.
* Customer MySQL HOST:
sqlc40b.carrierzone.com
* Database user name: first 10 characters of domain name + random 6-digit number
* Password: The password will be the same as your Database Manager password.
* Database name: Your user name is appended to the end of every database name.
NOTE: The Total maximum length of your username is 64 characters long and any dots or dashes in the database name will be automatically converted to underscores. For example if you choose "customers" as your database name and your domain is mycar.com, the complete database name will be: customers_mycar_com
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No, we will modify your code to work on the upgraded platform. However, we recommend that after the transition, you immediately download a working copy of the website from the new platform. This will ensure you have the most current content and will not overwrite any of the required system changes when you next update your site.
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Yes, with the exception of compiled CGIs that use legacy system specific parameters (i.e. OS, paths etc.), all scripts will be harmonized to the new system. We recommend that post-transition, you download a copy of your working website from the new platform as we may have incorporated necessary system changes during the transition.
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No, passphrases will remain the same.
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Yes. Legacy web hosting data and legacy mail data will be backed up at the time of upgrade. The new hosting system makes a daily backup of your web hosting data. It is also always a good idea to keep your own backups, too.
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More about Website Upgrades
Email
For most customers, email settings will remain the same; however
customers who use the server IP for SSL SMTP instead of
smtp.yourdomain.com or mail.yourdomain.com will be required to
change their settings to use smtp.yourdomain.com or
mail.yourdomain.com instead.
Customers using proXX.abac.com as their incoming and outgoing mail
servers as will need to change them both to mail.yourdomain.com as
indicated below.
You can view a step by step walkthrough here: http://upgrade.apluskb.com/email/
The new email settings are as follows:
STANDARD MAIL
Standard POP3
port = 110
host = mail.yourdomain.com
alternate host = 64.29.151.235
password authentication = Yes
username = youremail@yourdomain.com
Standard IMAP login convention / port
port = 143
host = mail.yourdomain.com
alternate host = 64.29.151.235
password authentication = Yes
username = youremail@yourdomain.com
Standard SMTP login convention / port
port = 25, 587, 1025
host = mail.yourdomain.com
alternate host = 64.29.151.235
password authentication = Yes
username = youremail@yourdomain.com
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You can view a
step by step walkthrough here: http://upgrade.apluskb.com/email/
STANDARD MAIL
Standard POP3
port = 110
host = mail.yourdomain.com
alternate host = 64.29.151.235
password authentication = Yes
username = youremail@yourdomain.com
Standard IMAP login convention / port
port = 143
host = mail.yourdomain.com
alternate host = 64.29.151.235
password authentication = Yes
username = youremail@yourdomain.com
Standard SMTP login convention / port
port = 25, 587, 1025
host = mail.yourdomain.com
alternate host = 64.29.151.235
password authentication = Yes
username = youremail@yourdomain.com
SECURE MAIL
Secure POP3 (SSL-POP)
port = 995
host = securemail.aplus.net
alternate host = 64.29.151.235
SSL = Yes
password authentication = Yes
username = youremail@yourdomain.com
Secure IMAP (IMAPS)
port = 998
host = securemail.aplus.net
alternate host = 64.29.151.235
SSL = Yes
password authentication = Yes
username = youremail@yourdomain.com
Secure SMTP (SSMTP)
port = 465
host = securemail.aplus.net
alternate host = 64.29.151.235
SSL = Yes
password authentication = Yes
username = youremail@yourdomain.com
WEBMAIL
Standard WebMail http://webmail.cs.aplus.net/
Secure WebMail http://webmail.cs.aplus.net/
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Yes. Outbound mail services and the serving of web hosting (outbound web transfer) will continue to function, however, Aplus.net will no longer be providing ISP services (as an internet service provider); therefore, dial-up modem internet access accounts and their related outbound connections will no longer be supported. We suggest contacting your internet service provider for this service.
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More about Email
DNS
DNS servers will remain the same, however if you are using a 3rd party
DNS server, then you will need to change mail and web records to point
to the new servers.
An easier alternative is to use the below Aplus Name Servers with your
domain.
ns1.aplus.net
ns2.aplus.net
ns3.aplus.net
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If you are managing your own DNS or are using a 3rd party DNS server,
you will need to change your mail and web records to point to the IPs
below. This works for all package types.
(blank)IN A 64.29.151.221
www IN A 64.29.151.221
ftp IN A 64.29.151.221
mail IN A 64.29.151.235
pop IN A 64.29.151.235
smtp IN A 64.29.151.235
webmail IN A 64.29.151.250
autodiscover IN A 64.29.151.217
10 IN MX mx1c40.carrierzone.com.
100 IN MX mx2c40.carrierzone.com.
110 IN MX mx3c40.carrierzone.com.
120 IN MX mx4c40.carrierzone.com.
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More about DNS
Ecommerce
Yes, Pinnacle Cart will still be supported by Aplus.net.
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Yes, once on the new platform, your SSL certificate will still work as usual.
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Your merchant account will not be affected however the Rodopi Payment Gateway (RPG) payment system will no longer be supported.
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More about Ecommerce
Domain
If your domains are with Aplus.net (names4ever.com) then you do not need to transfer them. If they are with another registrar and you wish to consolidate, you may initiate a registrar transfer of your domains to Aplus.net (names4ever.com).
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Yes, you will maintain full control before and after the transition, however, we recommend that you do not make any changes during the upgrade period.
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More about Domain
Reseller
Yes, your reseller account will remain the same.
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No, your reseller pricing will remain the same.
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More about Reseller
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