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General
Questions
Yes. The new servers are hosted on a clustered environment, offering increased scalability and reliability for your web and email services. This load-balanced platform is built to accommodate large fluctuations in traffic, delivering consistent web and email performance and faster control panel functionality.
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You may be prompted to change your challenge questions when you login to your account after the upgrade.
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Yes, you can access technical support via online chat, phone or email.
Email: support@aplus.net
Phone: 877.275.8763 : United States, 858.410.6929 : Worldwide
You can also open a support ticket when logged into the Control Panel (this is the preferred tracking method).
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Aplus.net will continue to provide shared hosting along with domain name, email and web design services. You can also purchase SSL certificates through Aplus.net along with other small business online marketing tools.
Over the upcoming months we will be introducing several new products and services for customers to activate or add to their accounts. Look for announcements in your Aplus.net newsletters and on www.Aplus.net
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Yes. The new platform is located in the Miami, Florida, U.S.A. in the NAP of the Americas facility.
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Yes, you can open a support ticket when logged into the Control Panel (this is the preferred tracking method).
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Yes, but you would have to follow the cancellation policy with aplus.net and open a new account at http://www.codero.com (migration instructions would be provided by Codero). Note: aplus.net will no longer be offering dedicated servers directly, but will be able to sell dedicated servers through its dedicated server provider partner, Codero.
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Technical Support 24/7, 365 days a year
Sales and Customer Service, 9 a.m. to 9 p.m. Eastern Time
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Under the new ownership, you will be transitioned to systems that will offer enhanced performance and a roadmap of new and exciting services to help small business customers grow their business. The former owners of aplus.net are continuing to serve dedicated hosting customers under a new company name at http://www.codero.com.
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